Webinar: Improve Customer Service &

​ Reliability  with mPower

Learn how our suite of software products can help improve reliability and keep your customers (and staff) happy!

Wednesday, March 24th, 2021
9:30 am & 1:30pm central

Register for our upcoming water webinar here. 

Improve Customer Service with mPower: Learn how our suite of software products can help improve reliability and keep your customers (and staff) happy!
 
It’s easy to imagine ways to improve reliability and customer service but finding a solution that works without changing your workflow and upsetting your staff isn’t.  mPower Innovations has been helping cities and utilities work smarter and more efficiently for over 15 years.

Join us for a free webinar where we will share ideas and solutions that our customers are using to provide reliable services and great customer service. We’ll outline some of the most common software solutions used in the municipal and utility industry, and how you can leverage them to make it easy for your staff and customers to find the information they are looking for.
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This webinar is appropriate for front office staff, billing managers, utility directors, city managers, administrative professionals, field crews, or anyone interested in learning how to improve customer service for their utility organization.

Topics covered include:

• Understanding and leveraging an Outage Management System
• Web-based public outage maps and incident reporting to reduce call volume & improve customer communication
• Making the most out of an Interactive Voice Response (IVR) system
• Understanding and leveraging a Work / Service Management System for improved customer service
• Maximizing the data from your Billing/Customer Information System (CIS) to make customer notifications easier and more efficient
• Providing your customer service/front office staff and other stakeholders with important information at their fingertips when they need it
• Easily and efficiently synchronize outage data to APPA’s eReliability tracker

Watch testimonials from current customers!

Marquette Board of Light & Power

City of Madison, South Dakota

Silver Creek Water Corporation