OMS / IVR Webinar

Thursday, April 13th 2023 

9:30 am & 1:30pm central

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Interactive Voice Response systems are used to help utilities process calls and outages automatically using telephone prompts. These systems can be expensive and often require expensive phone lines to process multiple incoming calls at once. mPower IVR is an affordable and powerful alternative to conventional IVR solutions that can be used for multiple utilities. It was developed to fill in the gaps that limit conventional IVR’s call handling capacity while giving utilities the ability to send out notifications via text, email, or voice.

​With mPower OMS™, outage data is quickly collected and displayed on a browser-based map.

During the webinar we will highlight our GIS-based system integration tool, Integrator, and how cities and utilities across the country are using it to work smarter. Topics covered include:

• Learn how to maximize data by integrating your CIS, OMS, AMI/AMR meters, and other enterprise systems
• Improve customer service by putting the right resources in the right places as efficiently and effectively as possible.
• Analyze, group and prioritize calls and incidents.
• Learn about our unique IVR solution that features a virtual call center to process unlimited simultaneous calls and an AMI/OMS monitor that can automate outage and restoration notifications to dispatchers and customers simultaneously