Collect Data - Analyze - Prioritize - Report

Improve customer service by putting the right resources in the right places as efficiently and effectively as possible. With mPower OMS outage data is quickly collected and displayed on a browser-based map. Users can quickly analyze, group and prioritize calls and incidents. Personnel can also produce user-defined reliability reporting in minutes versus hours or days.

• Public facing interface for customers to submit outage events
• Automatically group calls into incidents based on user settings
• Dashboard screen provides response coordinators valuable insight and control
• Automated CAIDE, SAIFE, FEMA and other required reporting formats