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Here are some of the most common questions prospective customers ask us.
Is mPower just a GIS software company?
No, mPower Innovations is a software and services company. We help our customers at any stage of GIS implementation; from full field collection to data integration and distribution. If you are looking for a partner in implementing or enhancing your organizations maps, we can help.
Are your software solutions license or user based?
No, our software solutions are web-based, allowing you to provide access to multiple users in your organization with just one software installation.
What databases can you connect to?
Our software solutions can connect to anything that is OBDC driver compliant.
What is your average response time for customer support?
mPower Innovations understands that excellent customer service and support is vital to implementing and utilizing new software. As of January 2018, our average response time is 15-30 minutes.
What is your Integrator program?
Integrator is mPower’s flagship software product that can tie into any of your existing databases and create easy to use, GIS smartmaps for your entire team.
Why should I choose mPower?
Our “Begin with the end in mind” approach to GIS empowers our clients and creates a simplified GIS environment. It’s GIS, simplified.
What size utility does mPower Innovations typically work with?
mPower specializes in working with small to medium sized utilities. We pride ourselves in providing the excellent customer service that smaller utilities need to be successful in their GIS needs.
Can my utility afford the software and services provided by mPower Innovations?
Because we specialize in small to medium sized utilities, we understand that keeping costs low is a priority. Our solutions are scalable, and our fees are based on the size of your utility. Because our software is not license based, our customers can also take advantage of cost-savings associated with not purchasing additional licenses for each user.
We are still using paper maps; can you help us create our GIS based maps?
Yes, as a full-service GIS solutions company we have a team of highly trained GIS technicians who are experienced in mapping services and data collection. Our experienced technicians are efficient and will collect your data right the first time.