mPower Innovations - GIS Software and Services for Utilities and Institutions
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IVR (Interactive Voice Response)

mPower IVR

Ditch the expensive phone lines for an intelligent, customizable IVR with text message & email capabilities
Interactive Voice Response systems are used to help utilities process calls and outages automatically using telephone prompts. These systems can be expensive and often require expensive phone lines to process multiple incoming calls at once. mPower IVR is an affordable and powerful alternative to conventional IVR solutions that can be used for multiple utilities. It was developed to fill in the gaps that limit conventional IVR’s call handling capacity while giving utilities the ability to send out notifications via text, email, or voice.

Additionally, mPower IVR features a built in OMS & AMI monitor that can actively push outage and restoration notifications to staff and customers.  With mPower IVR, you can have an intelligent IVR that provides you peace of mind. 
  • Process virtually unlimited simultaneous phone calls without the need for additional phone lines
  • Identify callers and log events quickly using built in logic and smart prompts 
  • Notify customers and dispatchers instantly with text, email, or voice notifications
For more information contact our sales department or download our IVR brochure. 
IVR Diagram for mPower IVR
Text Messages from IVR Texting with mPower IVR
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​Toll-free: 877-269-6971


  • Home
  • SOFTWARE
    • ALL SOFTWARE
    • GIS-Based Asset Management
    • Integrator™
    • Meter Data Management
    • Outage Management System
    • Work Management System
    • Condor Fiber Management
    • Falcon Staking Software
    • IVR Interactive Voice Response
    • eReliability Sync
    • Form Builder
    • Vegetation Management
    • Meter Change Out Application
  • SERVICES
    • Meter Data Management
    • GPS Data Collection
    • Joint Use Pole Audit
    • Map Cleanup and Conversion
    • Mapping Software Training
    • Utility Modeling Services
    • SQL Database Services
  • MARKETS
    • ELECTRIC UTILITIES
    • Water Utilities
    • GAS UTILITIES
    • Municipalities & Cities
    • CAMPUSES AND INSTITUTIONS
  • CONTACT
    • CONTACT US
    • Free Map & Data Review
    • Request a Services Quote
    • LOG A SUPPORT TICKET
  • Resources
    • Customer Resources >
      • Customer Portal
      • Customer Portal Registration
      • mPower User Forum
      • LOG A SUPPORT TICKET
    • TESTIMONIALS
    • UPCOMING WEBINARS >
      • Fiber Management Webinar
    • News & Updates
    • FAQs
  • About
    • Our Company
    • MEMBERSHIPS & ASSOCIATIONS
    • PARTNERS
    • Careers