mPower Innovations - GIS Software and Services for Utilities and Institutions
  • Home
  • SOFTWARE
    • OUR SOFTWARE
    • GIS-Based Asset Management
    • Integrator™
    • Meter Data Analysis
    • Outage Management System
    • Work Management System
    • Fiber Management
    • Staking Software
    • IVR Interactive Voice Response
    • eReliability Sync
    • Form Builder
    • Vegetation Management
    • Meter Change Out Application
  • SERVICES
    • Meter Data Analysis
    • GPS Data Collection
    • Joint Use Pole Audit
    • Map Cleanup and Conversion
    • Mapping Software Training
    • Utility Modeling Services
    • SQL Database Services
  • MARKETS
    • ELECTRIC UTILITIES
    • Water Utilities
    • GAS UTILITIES
    • Broadband / Telcom
    • Municipalities & Cities
    • CAMPUSES AND INSTITUTIONS
  • CONTACT
    • CONTACT US
    • Free Map & Data Review
    • Request a Services Quote
    • LOG A SUPPORT TICKET
  • Resources
    • Customer Resources >
      • Customer Portal
      • Customer Portal Registration
      • mPower User Forum
      • User Group Conference >
        • 2023 User Group Registration
      • LOG A SUPPORT TICKET
    • TESTIMONIALS
    • News & Updates
    • FAQs
  • About
    • Our Company
    • MEMBERSHIPS & ASSOCIATIONS
    • PARTNERS
    • Careers
  • Videos
    • Recorded Webinars
  • UPCOMING WEBINARS
    • Upcoming Webinars
    • Fiber Management Webinar

mPower IVR

mPower IVR

Outage and Call Processing

Download Brochure
View Video Demo
Get a Quote
Text Messages from IVR Texting with mPower IVR
Ditch the expensive phone lines for an intelligent, customizable IVR with text message & email capabilities
Interactive Voice Response systems are used to help utilities process calls and outages automatically using telephone prompts. These systems can be expensive and often require expensive phone lines to process multiple incoming calls at once. mPower IVR is an affordable and powerful alternative to conventional IVR solutions that can be used for multiple utilities. It was developed to fill in the gaps that limit conventional IVR’s call handling capacity while giving utilities the ability to send out notifications via text, email, or voice.

Additionally, mPower IVR features a built in OMS & AMI monitor that can actively push outage and restoration notifications to staff and customers.  mPower IVR, is an intelligent tool that provides peace of mind. 
IVR Diagram for mPower IVR
  • Process virtually unlimited simultaneous phone calls without the need for additional phone lines
  • Identify callers and log events quickly using built in logic and smart prompts ​
  • Notify customers and dispatchers instantly with text, email, or voice notifications
Picture
Click here to download our Case Study on Hudson Light & Power and their mPower IVR Implementation. 
Picture
Picture

Home  | Software  |  Services   | Contact Us


​Terms & Conditions | Privacy Policy
​

​Toll-free: 877-269-6971


  • Home
  • SOFTWARE
    • OUR SOFTWARE
    • GIS-Based Asset Management
    • Integrator™
    • Meter Data Analysis
    • Outage Management System
    • Work Management System
    • Fiber Management
    • Staking Software
    • IVR Interactive Voice Response
    • eReliability Sync
    • Form Builder
    • Vegetation Management
    • Meter Change Out Application
  • SERVICES
    • Meter Data Analysis
    • GPS Data Collection
    • Joint Use Pole Audit
    • Map Cleanup and Conversion
    • Mapping Software Training
    • Utility Modeling Services
    • SQL Database Services
  • MARKETS
    • ELECTRIC UTILITIES
    • Water Utilities
    • GAS UTILITIES
    • Broadband / Telcom
    • Municipalities & Cities
    • CAMPUSES AND INSTITUTIONS
  • CONTACT
    • CONTACT US
    • Free Map & Data Review
    • Request a Services Quote
    • LOG A SUPPORT TICKET
  • Resources
    • Customer Resources >
      • Customer Portal
      • Customer Portal Registration
      • mPower User Forum
      • User Group Conference >
        • 2023 User Group Registration
      • LOG A SUPPORT TICKET
    • TESTIMONIALS
    • News & Updates
    • FAQs
  • About
    • Our Company
    • MEMBERSHIPS & ASSOCIATIONS
    • PARTNERS
    • Careers
  • Videos
    • Recorded Webinars
  • UPCOMING WEBINARS
    • Upcoming Webinars
    • Fiber Management Webinar