Outage and Call Processing
Ditch the expensive phone lines for an intelligent, customizable IVR with text message & email capabilities
Interactive Voice Response systems are used to help utilities process calls and outages automatically using telephone prompts. These systems can be expensive and often require expensive phone lines to process multiple incoming calls at once. mPower IVR is an affordable and powerful alternative to conventional IVR solutions that can be used for multiple utilities. It was developed to fill in the gaps that limit conventional IVR’s call handling capacity while giving utilities the ability to send out notifications via text, email, or voice.
Additionally, mPower IVR features a built in OMS & AMI monitor that can actively push outage and restoration notifications to staff and customers. mPower IVR, is an intelligent tool that provides peace of mind.