Improve customer service by putting the right resources in the right places as efficiently and effectively as possible. With mPower OMS™, outage data is quickly collected and displayed on a browser-based map. Users can quickly analyze, group and prioritize calls and incidents. Personnel can also produce user-defined reliability reporting in minutes versus hours or days.
mPower's Outage Management Solution is an affordable alternative for small to medium sized utilities that has the power of larger more expensive OMS solutions. Out of the box features include:
• Public facing interface for customers to submit outage events
• Automatically group calls into incidents based on user settings
• Dashboard screen provides response coordinators valuable insight and control
• Automated CAIDE, SAIFE, FEMA and other required reporting formats
Interested in learning more about our OMS solution? Watch a software demonstration by clicking the image below or contact our sales department.
Enhance your OMS with mPower IVR™
mPower IVR™ is an affordable and powerful alternative to conventional IVR solutions. It was developed to fill in the gaps that limit conventional IVR’s call handling capacity while giving utilities the ability to send out notifications via text, email, or voice.
mPower IVR™ features a built in OMS & AMI monitor that can actively push outage and restoration notifications to staff and customers. With mPower IVR, you can have an intelligent IVR that provides you peace of mind. Learn more about our IVR solution here.